NO. 01
Account & billing
Subscription changes, refunds, receipts, invoices, team seats, and credit purchases.
Subject: Account
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Questions, partnerships, press, or product issues? We read every message and reply within 24 hours on business days.
Subscription changes, refunds, receipts, invoices, team seats, and credit purchases.
Data quality problems, broken features, integration failures, or performance regressions.
Custom rate limits, dedicated support, multi-seat licensing, white-label dashboards, and data licensing.
Content collaborations, exchange integrations, research partnerships, and affiliate programs.
Interview requests, quotes, data citations, and journalist briefings on crypto or prediction markets.
Responsible vulnerability disclosure and security concerns — please include reproduction steps.
Blockcircle is a remote-first financial market intelligence platform founded in 2021 by Basel Ismail. Our team operates globally across North America, the Middle East, and Southeast Asia, with co-founders leading Blockcircle MENA, Blockcircle Indonesia, and Blockcircle SEA regional operations.
For the full founding story, leadership bios, and team credentials, visit our About page. For subscription pricing, see Pricing. Legal terms are documented in our Terms & Conditions and Privacy Policy.
Email support@blockcircle.com from the address associated with your Blockcircle account. Our support team typically responds within 24 hours on business days. For billing and subscription questions, include your account email and a brief description of the issue.
Email support@blockcircle.com with a description of the bug, your browser and operating system, the URL where it happened, and any screenshots or console errors. Our engineering team reviews every bug report and will follow up with a resolution or a workaround.
Yes. Blockcircle offers institutional tiers with custom API rate limits, dedicated support, multi-seat licensing, and white-label dashboards for funds, trading desks, and research firms. Email support@blockcircle.com with 'Institutional inquiry' in the subject and we will route you to the right team.
Yes. We partner with content creators, research firms, exchanges, and data providers. Email support@blockcircle.com with details of the partnership you have in mind (distribution footprint, audience, integration surface area) and we will review every proposal.
Within 24 hours for all Free, Plus, and Premium subscribers. Institutional and Enterprise customers receive priority response times governed by their service agreement. Weekend and holiday inquiries are answered on the next business day.
Cancel at any time from your Account settings page. First-time monthly and annual subscriptions are covered by our 7-day money-back guarantee — email support@blockcircle.com from your account address within 7 days of the initial charge and we will process a full refund. Credit packs are non-refundable once used.
Browse the full product catalog, user guides, or compare pricing plans.