Account & billing
Subscription changes, refunds, receipts, invoices, team seats, and credit purchases.
Subject: Account
Contact Blockcircle
Questions, partnerships, press, or product issues? We read every message and reply within 24 hours on business days.
Email support
For account issues, billing, bug reports, feature requests, partnerships, press, and institutional inquiries, email us directly. One inbox routes to the right team.
support@blockcircle.comTypical response: within 24 hoursWhat can we help with?
Include the context below in your email subject line and we will route it to the right team on the first reply.
Bug reports & product issues
Data quality problems, broken features, integration failures, or performance regressions.
Subject: Bug
Institutional & enterprise
Custom rate limits, dedicated support, multi-seat licensing, white-label dashboards, and data licensing.
Subject: Institutional
Partnerships & affiliates
Content collaborations, exchange integrations, research partnerships, and affiliate programs.
Subject: Partnership
Press & media
Interview requests, quotes, data citations, and journalist briefings on crypto or prediction markets.
Subject: Press
Security disclosures
Responsible vulnerability disclosure and security concerns — please include reproduction steps.
Subject: Security
Connect with Blockcircle
Follow Blockcircle for live signals, breakdowns, and community discussion. Most channels are public; Discord and Telegram are best for live Q&A with the team and other traders.
LinkedIn
Blockcircle
Company updates, hiring, and long-form posts.
X (Twitter)
@Blockcircle
Real-time market commentary and platform announcements.
Discord
discord.gg/blockcircle
Community trading discussion, signal rooms, and live chat.
YouTube
@blockcircledata
Video tutorials, market breakdowns, and product walk-throughs.
Telegram
t.me/Blockcircle
Alerts, flash signals, and announcement channel.
Instagram
@blockcircledata
Product screenshots, team updates, and visual market recaps.
Company information
Blockcircle is a remote-first financial market intelligence platform founded in 2021 by Basel Ismail. Our team operates globally across North America, the Middle East, and Southeast Asia, with co-founders leading Blockcircle MENA, Blockcircle Indonesia, and Blockcircle SEA regional operations.
For the full founding story, leadership bios, and team credentials, visit our About page. For subscription pricing, see Pricing. Legal terms are documented in our Terms & Conditions and Privacy Policy.
Support email: support@blockcircle.com
Business & partnership inquiries: support@blockcircle.com (subject line: Partnership)
Response time: Within 24 hours on business days
Operating hours: Monday through Friday, asynchronous (remote-first, global team)
Frequently asked questions
How do I get help with my account?
Email support@blockcircle.com from the address associated with your Blockcircle account. Our support team typically responds within 24 hours on business days. For billing and subscription questions, include your account email and a brief description of the issue.
How do I report a bug or product issue?
Email support@blockcircle.com with a description of the bug, your browser and operating system, the URL where it happened, and any screenshots or console errors. Our engineering team reviews every bug report and will follow up with a resolution or a workaround.
Do you offer enterprise, institutional, or white-label access?
Yes. Blockcircle offers institutional tiers with custom API rate limits, dedicated support, multi-seat licensing, and white-label dashboards for funds, trading desks, and research firms. Email support@blockcircle.com with 'Institutional inquiry' in the subject and we will route you to the right team.
Can I partner with Blockcircle on content, affiliate, or integrations?
Yes. We partner with content creators, research firms, exchanges, and data providers. Email support@blockcircle.com with details of the partnership you have in mind (distribution footprint, audience, integration surface area) and we will review every proposal.
How quickly does support respond?
Within 24 hours for all Free, Plus, and Premium subscribers. Institutional and Enterprise customers receive priority response times governed by their service agreement. Weekend and holiday inquiries are answered on the next business day.
How do I request a refund or cancel my subscription?
Cancel at any time from your Account settings page. First-time monthly and annual subscriptions are covered by our 7-day money-back guarantee — email support@blockcircle.com from your account address within 7 days of the initial charge and we will process a full refund. Credit packs are non-refundable once used.
Ready to get started?
Explore our full product catalog, browse user guides, or compare pricing plans.
Email us at support@blockcircle.com