不。 01
账户与账单
订阅变更、退款、收据、发票、团队席位及积分购买。
Subject: Account
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有疑问、合作意向、媒体咨询或产品问题？我们阅读每一条消息，并在工作日24小时内回复。
订阅变更、退款、收据、发票、团队席位及积分购买。
数据质量问题、功能异常、集成故障或性能下降。
自定义频率限制、专属支持、多席位授权、白标仪表盘及数据授权。
内容合作、交易所集成、研究合作及联盟推广计划。
采访请求、引用、数据引用，以及加密货币或预测市场的媒体简报。
负责任的漏洞披露与安全问题：请附上复现步骤。
Blockcircle 是一个远程优先的金融市场智能平台，由 Basel Ismail. 我们的团队遍布北美、中东和东南亚，联合创始人分别领导 Blockcircle MENA, Blockcircle Indonesia, 和 Blockcircle SEA 地区业务。
如需完整的创始故事、领导层简介和团队资质，请访问我们的 关于页面. 如需订阅定价，请查看 定价. 法律条款记录于我们的 条款与条件 以及 隐私政策.
Email support@blockcircle.com from the address associated with your Blockcircle account. Our support team typically responds within 24 hours on business days. For billing and subscription questions, include your account email and a brief description of the issue.
Email support@blockcircle.com with a description of the bug, your browser and operating system, the URL where it happened, and any screenshots or console errors. Our engineering team reviews every bug report and will follow up with a resolution or a workaround.
Yes. Blockcircle offers institutional tiers with custom API rate limits, dedicated support, multi-seat licensing, and white-label dashboards for funds, trading desks, and research firms. Email support@blockcircle.com with 'Institutional inquiry' in the subject and we will route you to the right team.
Yes. We partner with content creators, research firms, exchanges, and data providers. Email support@blockcircle.com with details of the partnership you have in mind (distribution footprint, audience, integration surface area) and we will review every proposal.
Within 24 hours for all Free and Pro subscribers. Institutional and Enterprise customers receive priority response times governed by their service agreement. Weekend and holiday inquiries are answered on the next business day.
Cancel at any time from your Account settings page. First-time monthly and annual subscriptions are covered by our 7-day money-back guarantee. Email support@blockcircle.com from your account address within 7 days of the initial charge and we will process a full refund. Credit packs are non-refundable once used.